D. Power’s 2018 customer satisfaction survey, Xfinity falls below the industry average. Whereas Brinks Home Security garnered five out of five power circles J. D. Power’s
proprietary ranking scheme and ADT and Vivint both got four out of five, Xfinity only claimed two. The origin of customer dissatisfaction may be the number of surprise fees, like paying around $100 for installation and several hundred for cancellation, as well as the expense of shopping for a la
carte devices.
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